Privacy Policy

At No-Valo Learning Centre, we respect your privacy and are committed to protecting your personal information. We believe in "Fearless Learning," and that includes being fearless about transparency. This policy outlines how we collect, use, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Introduction

No-Valo Learning Centre ("we", "us", or "our") is an accredited Skills Development Provider. By using our website and services, you consent to the data practices described in this policy. We acknowledge our obligation to handle your Personal Information responsibly.

2. Information We Collect

To provide educational services and report to bursary funders, we may collect the following types of information:

• General Personal Information: Name, Surname, Identity Number (ID), Contact details (email, phone number, physical address).
• Academic Information: University registration proof, academic transcripts, and progress reports.
• Special Personal Information: As required by South African skills development legislation (B-BBEE and SETA reporting), we may collect information regarding race, gender, and disability status.

3. How We Use Your Information

We process your information for the following specific purposes:

• To verify your identity and eligibility for our programs.
• To provide academic support, mentorship, and work-readiness training.
• To report to Bursary Funders, SETAs (Sector Education and Training Authorities), and the Department of Higher Education and Training as required by law.
• To communicate with you regarding schedules, resources, and career opportunities.

4. Sharing of Information

We do not sell, rent, or lease your personal information to third parties. However, we may share data with:

• Bursary Sponsors: To report on student progress and ROI (Return on Impact).
• Regulatory Bodies: Such as the QCTO or relevant SETAs for accreditation and certification purposes.
• Service Providers: Trusted partners who help us operate our website or conduct business, provided they agree to keep this information confidential.

5. Security of Information

We secure your personal information from unauthorized access, use, or disclosure. We employ reasonable physical, electronic, and procedural safeguards in line with industry standards and POPIA regulations to protect your data.

6. Your Rights

Under POPIA, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request us to update or correct any out-of-date or incorrect information.
• Deletion: Request that we delete your personal information (subject to legal record-keeping requirements).
• Objection: Object to the processing of your personal information.

7. Cookies

Our website uses "cookies" to help personalize your online experience. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

8. Information Officer Contact

If you have questions about this policy or wish to exercise your rights, please contact our Information Officer: